We keep hearing that America has become a service economy, and even so, you frequently hear about how bad service is everywhere. In a recent marketing meeting, we were discussing our outreach and positioning efforts, and it dawned on us that our service is pretty darn good, so why not

I’m not much for New Year’s resolutions.  I prefer to create a list and knock off the projects one by one.  Working this way gives me a great sense of accomplishment. Steering the company in the same way, I’d like to ask your help in creating the 2010 Snowbound list. I firmly believe

As we are all concerned about the economy and where it’s going, it is very encouraging to see the signs of business confidence continue to grow.  Certainly the summer has been odd because Americans are taking more vacation time than ever before and it seems Europeans also have i