Snowbound Software leads the industry in document imaging technology and has been doing so for over 11 years.  Our products are sold to more than 30 countries.  We market high performance imaging solutions for the Internet, JAVA environments, Windows systems, and Unix platforms.  Our focus on our people, solutions and our customers allows us to lead our industry. 

We are a growing, successful and profitable high technology software company.  We have a great group of talented professionals, a wonderful set of customers and a convenient office location in the Arsenal Office Park with free parking and access to public transportation.

We strive to make every position at Snowbound Software rewarding and fulfilling.  You will have the opportunity to grow your knowledge, capabilities and responsibilities.  This position is best suited for someone who is driven, results-oriented, and eager to be part of a growing company. Attention to detail and good interaction skills are required. Most importantly, the candidate should have a strong ability and desire to learn.  The growth potential exists for this position to lead into a technical career within QA and Release Engineering.

As a Software Customer Support Representative your responsibilities will include:

• Front line incoming support tickets and calls
• Verify maintenance status of customers
• Update our CRM application
• Monitor alerts and reports for overdue customer updates
• Escalate issues as required
• Request critical information from our customers
• Work with Tier-2 QA support to help diagnose and reproduce minor issues
• Backup for release builds for end of month customer shipments

Qualifications:

• Excellent customer relationship skills
• Solid working knowledge of Windows and MSoffice
• Experience with CRM applications a plus
• Ability to multi-task
• Exposure to a customer Support environment is also a plus
• Ability to make timely decisions
• A technical background is beneficial
• Bachelor’s degree required

To help us process your resume among the many we receive, please include a cover letter (or in the case of email, in the body of the message) your name, address, telephone number, position you're seeking, salary history and, if you don't live in the Boston area, whether you want to relocate.  Compensation commensurate with experience.

Email resumes to jobs2009@snowbound.com or fax 617-607-2002.