Relax, We're Here to Help

Our top priority is making sure that our products work for you as you test, implement, and utilize them in real scenarios. If you have technical issues, questions, or feedback, we want to know right away. The best way to tell us is through our online customer support system. This easy-to-use system allows us to quickly diagnose, track, and resolve your issues. Please register today and login so that we can get to work on getting you up and running.

Support Login

Welcome to Snowbound Software's Technical Support Center. To ask a question, report an issue, or any other technical question regarding our products please login to our support system.

If you don't already have a login and password, please register. You will be required to create your own Login and Password.  They are not automatically generated.
 
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If you have forgotten your password, simply enter your login name and click the "Forgot password?" button. A new password will be generated and emailed to you.


Version Upgrade Notice:

We will be releasing version 17 of our RasterMaster Imaging SDK and Library for Windows and .NET in late May.

The build released end of April is the last Version 16 build for Windows (DLL, ActiveX, .NET).  Any support ticket(s) submitted in May will be prioritized, and depending upon timing, may be included in the new version release.  Java and UNIX upgrades will be available in June.    Contact us to request an upgrade today.