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If you have technical issues, questions, or feedback, we want to know right away. The best way to tell us is through our online customer support system. This easy-to-use system allows us to quickly diagnose, track, and resolve your issues. Please register today and login so that we can get to work on getting you up and running.

Installation Tips

Snowbound Software's RasterMaster products are typically delivered in the following methods:
  • Wise Install file (with a .EXE file extension)
    • This version is typically downloaded from our website or provided on a CD-ROM.
    • To install, simply run this file on a Windows/Intel platform.
    • If this is an evaluation product, you will need to accept the license agreement and provide the appropriate password. Note that not all products have the same password.
  • TAR files
  • ZIP files
  • Macintosh .SIT Install files
    • Use Macintosh Stuffit to install
If you have any installation issues, submit your problem through our Technical Support Center or contact our Sales Department to discuss Snowbound's various support contracts.