Support Options

Snowbound's maintenance program ensures that your products will always have the latest technology and fixes, providing you and your customers with the most up-to-date imaging applications*.

We provide several support and maintenance options to fit your requirements.

Maintenance Contract: Includes version upgrades, updates, and email and fax support coverage**.

Preferred Priority Incident Support: Extended support hours as well as access to support staff via email, phone, and pager.  Includes 10 incidents.

Priority Incidents: Incidents can be purchased in blocks of 3, by customers with a valid maintenance agreement.

24 x 7 Support: Direct contact via pager with the "on call" support team member - 24 hours a day, seven days a week.

Professional Services: Custom programs or projects quoted on a per project basis.

If you would like more information about our technical support programs, or if you need help assessing which program is right for your organization, please contact our Sales Department by email or 617-607-2010.

For a list of program definitions, please click here.

Technical Consultation Requests

Do you have a special project or technical requirement that you would like to discuss with Snowbound's engineers? Are you developing an application that requires imaging expertise that Snowbound could provide? Or maybe you are evaluating our software and have some questions. If so, Snowbound can help. To request a technical consultation with our team of engineers, please contact us. 

---

* Support programs are for one person, and each developer is required to have their own SDK. Volume discounts are available.

** Maintenance contracts vary by product. Contact our Sales Department for details.