Support RegistrationWelcome to Snowbound Software's Technical Support Center. To ask a question, report an issue, or any other technical question regarding our products please login to our support system. If you don't already have a login and password, please register. You will be required to create your own Login and Password. They are not automatically generated. If you have forgotten your password, simply enter your login name and click the "Forgot password?" button. A new password will be generated and emailed to you.
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Account LoginIMPORTANT NOTICE: Please be aware that the latest version of JRE 1.6 update 12 (JDK 1.6.0_12) causes a major issue with VirtualViewer’s ability to function properly. If you are running a version of VirtualViewer received prior to April 2009 you will need to install the latest version of VirtualViewer. If you plan to upgrade to JDK 1.6.0_12, please install the latest version of VirtualViewer before your upgrade. Contact your Snowbound Software sales representative to get the version of VirtualViewer that resolves this issue. On Java versions through JDK 1.6.0_7, VirtualViewer functions properly. |
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Our top priority is making sure that our products work for you as you test, implement, and utilize them in real scenarios. If you have technical issues, questions, or feedback, we want to know right away. The best way to tell us is through our online customer support system. This easy-to-use system allows us to quickly diagnose, track, and resolve your issues. Please register today and login so that we can get to work on getting you up and running.
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telephone: 617.607.2010 or 866.630.9495 Contact Us
telephone: 617.607.2010 or 866.630.9495 Contact Us
